Recovery resources: List of important phone numbers, websites

FORT MYERS, Fla. Here’s a list of important contact information and websites to support Southwest Florida residents on the road to recovery in the wake of Hurricane Irma.

State and Federal Government Resources

Executive Office of the Governor
Website: www.flgov.com

Florida Division of Emergency Management
Florida Emergency Information Line: 800.342.3557
Website: www.floridadisaster.org
List of Shelters: http://floridadisaster.org/shelters/
Facebook: www.facebook.com/FloridaSERT
Twitter: https://twitter.com/FLSERT

Florida Department of Financial Services – Division of Consumer Services
Insurance Consumer Helpline: 1-877-693-5236, Out of State: 1-850-413-3089
Website: www.myfloridacfo.com/division/consumers/

Florida Attorney General
Price Gouging Hotline: 1-866-966-7226
Out-Of-State: 1-850-414-3990
Website Complaint Form: http://myfloridalegal.com/contact.nsf/contact
Report price gouging: http://www.myfloridalegal.com/Contact.nsf/PriceGouging!OpenForm

Florida Department of Agriculture and Consumer Services
Consumer Assistance Hotline: 1-800-435-7352
Consumer resources: http://www.freshfromflorida.com/Consumer-Resources/Hurricane-Irma
Website Complaint Form: http://www.freshfromflorida.com/Contact-Us/File-a-Complaint

Florida Chief Financial Officer
Consumer resources: http://www.myfloridacfo.com/division/Consumers/HurricaneIrma.htm

Other Resources

American Red Cross
1-866-GET-INFO
Website: www.redcross.org/mo2

Bridge Loan Program
(850) 898-3489
Website: www.floridadisasterloan.org

Disaster Assistance
1-800-621-FEMA
Website: https://www.disasterassistance.gov/

Florida Disaster
(850) 413-9969
Website: http://www.floridadisaster.org/index.asp

Federal Emergency Management Agency (FEMA)
1-800-621-FEMA
TTY: 800-462-7585
Website: www.fema.gov
770-220-5200 (Local: Region IV Regional Office)

Get A Plan!
(850) 413-9969
Website: http://flgetaplan.com

IRS Tax Relief In Disaster Situations
Website: https://www.irs.gov/uac/tax-relief-in-disaster-situations

National Hurricane Center (NOAA)
Website: www.nhc.noaa.gov

National Flood Insurance Program (NFIP)
1-888-379-9531
770-893-1480 (Local: Region IV Regional Office)
Website: https://www.floodsmart.gov/floodsmart/ and www.fema.gov/national-flood-insurance-program

Salvation Army
Website: www.salvationarmyusa.org/usn/contact

Small Business Administration
1-800-659-2955
Website: www.sba.gov

Volunteer Florida
(850) 414-7400 (Tallahassee Headquarters)
Website: www.volunteerflorida.org

Tips on boil water alerts, damaged food, food safety: 

Website: http://www.freshfromflorida.com/Consumer-Resources/Health-and-Safety/Food-Emergencies-and-Disaster-Preparation

Traffic information

Website: https://fl511.com/#:Alerts

Shelter info/distribution info:

Website: http://floridadisaster.org/shelters/

Florida Office of Insurance Regulation

Website Hurricane Season Resources:
Website: http://www.floir.com/Office/HurricaneSeason/hurricaneresourcepage.aspx

Federal Emergency Management Agency – FEMA

FEMA Helpline: 1.800.621.3362
Disaster Assistance Website: www.disasterassistance.gov

FEMA Disaster Recovery Centers: asd.fema.gov/inter/locator/home.htm or
text DRC and your 5 digit Zip Code (Example DRC 12345) to 4FEMA
Mobile App Download: www.fema.gov/mobile-app

Florida Property Insurance Company

When reporting a claim to your insurance company it is helpful to have:
– Your policy number
– Your contact information
– A description of damage
– Photos of Damage
– Your Mortgage Company Information

To the extent possible, try to safely mitigate any damage that has occurred.

American Bankers Insurance Company of Florida (Assurant)
Customer Service: 800.358.0600
Claims: 800.358.0600
Website: www.assurant.com

American Coastal Insurance Company
Customer Service: 800.861.4370
Claims: 252.247.8796, 1.877.284.4900 (toll-free)
Website: www.amcoastal.com

American Integrity Insurance Company of Florida
Customer Service: 1.866.968.8390
Claims: 1.866.277.9871
Website: aiicfl.com

American Strategic Insurance Company
Customer Service: 866.274.8765
Claims: 866.274.5677 (866.ASI.LOSS)
Website: www.americanstrategic.com

Ark Royal Insurance Company
Customer Service: 727.456.1673
Claims: 727.456.1673
Website: www.arkroyalins.com

Assurant
Customer Service: 800.852.2244
Claims: (American Bankers) 1.800.358.0600 (Renter’s Insurance) 800.432.8612
Website: www.assurant.com

Auto Club Insurance Company of Florida (AAA Insurance)
Customer Service: 800.289.1325 and 888.929.4222
Claims: 1.888.929.4222 or (for auto) 800.289.1325
Website: www.autoclubfl.com

Castle Key Indemnity Company/Castle Key Insurance Company (Allstate)
Customer Service: 1.800.255.7828
Claims: 1.800.255.7828 (1.800.ALLSTATE)
Website: www.allstate.com

Citizens Property Insurance Corporation
Customer Service: 888.685.1555
Claims: 866.411.2742
Website: www.citizensfla.com

Federated National Insurance Company/Monarch National Insurance Company
Customer Service: 800.293.2532
Claims: 800.293.2532
Website: www.fednat.com

Florida Family Insurance Company
Customer Service: 888.850.4663
Claims: 888.486.4663
Website: www.floridafamily.com

Florida Peninsula Insurance Company
Customer Service: 877.229.2244
Claims: 866.549.9672
Website: www.floridapeninsula.com

Frontline Insurance (First Protective)
Customer Service: 877.744.5224
Claims: (Hurricane) 866.673.0623 (non-hurricane) 800.675.0145
Website: www.frontlineinsurance.com

Heritage Property & Casualty Insurance Company
Customer Service: (FL) 1.855.620.9978 (Other States) 1.855.536.2744
Claims: 855.415.7120 (Platinum Prefferred) 1.855.474.6526
Website: www.heritagepci.com

Homeowners Choice Property & Casualty
Customer Service: 888.210.5235 & 844.530.4099
Claims: (Reporting) 866.324.3138 (Status) 877.235.5076
Website: http://hcpci.com/

FEMA/National Flood Insurance Program
Customer Service: 800.621.3362 (800.621.FEMA)
Website: www.fema.gov/national-flood-insurance-program

Olympus Insurance Company
Customer Service: 800.711.9386
Claims: 866.281.2242
Website: www.olympusinsurance.com

People’s Trust Insurance Company
Customer Service: 1.888.364.8557
Claims: 877.333.1230
Website: peoplestrustinsurance.com

Safe Harbor Insurance Company
Customer Service: 866.896.7233
Claims: 1.866.482.5246
Website: www.safeharborflorida.com

Safe Point Insurance Company
Customer Service: 877.858.7445
Claims: 855.252.4615 (855.CLAIM15)
Website: www.safepointins.com

Security First Insurance Company
Customer Service: 877.333.9992
Claims: 877.581.4862
Website: www.securityfirstflorida.com

St. Johns Insurance Company, Inc.
Customer Service: 800.748.2030
Claims: 877.748.2059
Website: www.stjohnsinsurance.com

State Farm
Customer Service: 800.782.8332
Claims: 800.782.8332 (800.STATEFARM)
Website: www.statefarm.com

Tower Hill Insurance
Customer Service: 800.342.3407
Claims: 800.342.3407
Website: www.thig.com

United Property & Casualty Insurance Company
Customer Service: 800.295.8016
Claims: 888.256.3378 (1.888.CLM.DEPT), option 1
Website: https://www.upcinsurance.com/

United Services Automobile Association (USAA)
Customer Service: 800.531.8722
Claims: 1.800.531.8722 or 1.210.531.8722
Website: www.usaa.com

Universal Property & Casualty Insurance Company
Customer Service: 1.800.425.9113
Claims: 800.470.0599
Website: https://universalproperty.com/